Business Technology Management, also known as BTM, is a fast-changing interdisciplinary field and trans-disciplinarity academic discipline that involve all the major sectors of the business. It encompasses the various technologies related to the various aspects of business. This includes customer service, payroll, computer systems, electronic commerce, e-commerce and much more. This interdisciplinary academic discipline is highly interdependent with its subdisciplines such as Business Process Management (BPM), Human Resource Management (HRM), Supply Chain Management (SCM), Strategy and Project Management (SPM) and Lean manufacturing.
A number of organizations have realized the need for developing a coherent and comprehensive BTM approach to their organization and have adopted various practices and concepts of BTM. These organizations include: The European Commission; Ford Motor Company; Microsoft Corporation; the US Department of Defense; The New York Stock Exchange and The White House. The United States Department of Defense recognizes the need for business technology management (BTM) and has established the Strategic Capabilities Executive (SCORE) within the Department of Defense Office of Net Assessment (ONCA). The SCORE serves as the central organization to which all Department of Defense BTM projects are assigned.
There are five types of BTM programs currently in place at ONCA. These include the Computer-Based Decision Support System (CBDS), the Customer Decision Support System (CDSS), the Customer-Centric Decision Support System (CCDSS), the Business Intelligence Information System (BIIS) and the Business Process Automation Environment (BPAE). In order to complete BTM projects successfully, all the above five systems need to be in place at ONCA. CBDS, CDSS and CCDC are designed to help decision makers to make sound decisions in the real-time business environment and are developed by leading information technology (IT) vendors of business software.
Decision support software provides decision makers with data to support their decisions in all levels of business. It includes business plans, forecast data, financial statements, cost analysis, customer needs, market research and many other supporting elements. Decision support system allows decision makers to make quick and effective decisions by using various techniques such as analysis, synthesis, and forecasting techniques. BPM helps decision makers to understand the requirements of customers in a concise and accurate manner and to provide a smooth customer experience.
Business software helps to increase efficiency in all levels of business. It is designed to simplify various tasks and increase the profitability and improve business productivity. by reducing errors, increasing business flexibility, decreasing costs, and increasing customer satisfaction and enhancing strategic planning.
Some of the most commonly used technology in business today include: ERP software, Web solutions and cloud services, EHR software and enterprise resource planning software,e-commerce solutions, business intelligence software, information security management solutions, online CRM and software development, database and business application software and mobile communication applications. These are just some of the many important technologies in business today.